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REVISED: An Update to Our HWC/RLC Sale Day Process

Thank you for your continued support of Hot Wheels Collectors, and your love of the fastest metal cars in the world!

 

For the sale of the RLC Exclusive '71 Datsun 510 on 6/23, HotWheelsCollectors.com will be working with a new ecommerce platform. This change means your shopping experience will be a bit different from what you've experienced on our previous platform. Please read this post in full, so you know what to expect...

 

Please note:

this page has been updated with additional information since the previous sale on 6/9.

If you were able to purchase a Datsun 510 during the sale on 6/9, you will not be able to purchase another one on 6/23.

Orders that exceed more than one Datsun 510 per RLC membership, whether in the same order or across multiple orders, will be canceled.

 

 

1. On the morning of the sale, be sure to log into your RLC account first, shortly before the sale begins.

 

  • If you click/tap either the yellow sale bar or the large sale banner on our homepage while you're NOT logged into your account, you'll be taken to the RLC login page.

 

2. Once you are logged into your RLC account, click/tap either the yellow banner link or the large sale banner on our homepage, and you'll be taken to a product lobby with a countdown timer our new platform, like the one pictured below.

 

01_HWCFlashSale-Lobby2.png

 

 

 

2020-06-05_RLC-ForkInTheRoad.png

 

  • If this happens, please clear your browser cache and cookies, close and restart your browser, login to your RLC account again, and click/tap either the yellow banner link or the large sale banner on our homepage to go to the product page.

 

 

  • Please have your credit card information ready before the sale begins. Because your credit card information is encrypted separately by our current payment processor for security purposes, your credit card information has NOT been imported to the new platform.

 

3. When the sale begins, the countdown clock will disappear and a "View Details" button will appear. Click/tap that button to be taken to the product page.

 

  • On that page, click/tap the "Add to Cart" button to add the product to your shopping cart. You'll be taken directly to the Shopping Cart page.

 

03_HWCFlashSale_ShoppingCart1.png

 

  • On the Shopping Cart page, once you are ready to check out, click/tap the "Checkout" button to move into the checkout process.

 

  • When you click/tap the "Checkout" button, you may be presented with a message that says you're in line to check out. You do not need to do anything at this point; the system will move you into the checkout process automatically.

 

4. Captcha has been added to the checkout process to help combat bots. (That's the thing where you have to check a box that says, "I'm not a robot.") You'll be required to do that during the checkout process to complete your order.

 

5. When you complete the checkout process by clicking/tapping the "Pay Now" button, you'll reach an order confirmation screen and receive an initial order confirmation email.

 

  • The initial order confirmation will NOT include an order number, and the order will not immediately appear in the "Order History" section of your RLC account.

 

  • You will receive a separate order confirmation from Mattel within 12 hours, which will include your order number. At that time, your order will also appear in the "Order History" section of your RLC account.

 

6. The Rewards Points you earn from your order will not appear in your RLC account until you receive your shipment confirmation email from Mattel.

 

  • As a reminder, Customer Service can NOT help you purchase items which are sold out. If you feel there is a problem with your account, Customer Service will only be able to assist with confirming your membership is active and assisting with preparation for future offers. To learn more, check out our "How to Purchase" guide.

 

Thank you for your support as we make this transition, and we hope it continues to improve your experience as an RLC member!

 

 

Items and dates subject to change. Production items may vary from the photos shown. Mattel reserves the right to modify the color, decorations, scale, body, and wheel type.

 

 

 

Edited by HWC Staff

HWC Staff
  • REVISED: An Update to Our HWC/RLC Sale Day Process
  • Like 5
  • Thanks 6
  • Sad 1


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MIKE$TOY$

Posted

Got one!!!!!! Thank you Mattel you guys are really doing us a good service 👏

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DriftStang

Posted

Wow, fastest check-out for an RLC exclusive to-date.  Whatever fixes were done to remedy the last order disaster was done well.  Now just waiting on that confirmation number once the car is in the mail.

 

Good luck everyone.

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Cgipson68

Posted (edited)

Awesome! Just scored one and I’m really happy since the 510 was my first  membership car when I joined and the first car I ever purchased from RLC (the pink 510). I’ve only had one bad experience since joining so I’m not going to give any sob stories here, I just wanted to note that this was by far the smoothest purchase since I’ve been doing this. 

Edited by Cgipson68

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turbojoe

Posted

Quote

hows com no confirmation  number on my 

item I bought to day

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D-rock240

Posted (edited)

Thank you, the experience was very smooth!

Edited by D-rock240

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I was in and out in less than 2 minutes. SMOOOOOOOOOOOOOOOOOOOOOOOOOOOTHEST transaction ever...KEEP UP THE GOOD WORK!!!!!!!

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CLittle1

Posted

Can you say Redemption!?! 😇

 

I hope that is what you were going for the first time around! Too bad technology got in the way.

 

That was by far the best experience in ordering I've had with Mattel and RLC to date! Nicely executed.

While I was not sure if i needed to click the "View Details" button to move on or stay there like a waiting room- I did click through. After 2 attempts at the CC info. it went through effortlessly! 

 

While it sold out fast- it was a great transaction! Hope it keeps up the goodness and can improve even more! 

 

I also like the lower options on shipping, that is real nice too. Hope it can stay.

 

Now, if I can just get my membership package.... I'll be good.

 

 

 

  • Like 1

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Hot rod

Posted

I looked at the ''View Details'' button, and went into shock mode, and paused like an idiot for four seconds, and then pushed on View details...Thanks Mattel smooth transaction.

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Frisko4one5

Posted

On 6/22/2020 at 9:52 AM, MIKE$TOY$ said:

There sold out. Have to try next year. 

Do you know when they usually drop memberships for sale? 

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72Maverick

Posted

I tip my hat to the Hot Wheels Collectors Staff; Awesome job you guys!!! The best, easiest and smoothest RLC sale that I've ever been a part of. 

Everyone is more than ready to tell you when things go wrong, well, you deserve the praise when it goes well and, well, is an understatement. Cograts, Amazing improvements!!! 

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MIKE$TOY$

Posted

6 hours ago, Frisko4one5 said:

Do you know when they usually drop memberships for sale? 

Could be around Jan or February, but I’m just going based off the past. In Jan I would start checking regularly, sales are always on Tuesday. 

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DARRENH233@HOTMAIL.CO.UK

Posted

Wow! Fully functioning and a fast checkout. At last Mattel - well done! 👏🏻👏🏻👏🏻

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Davidstingray

Posted

Worked flawlessly for me this time!  I was logged in and waiting when it opened and it was just a minute maybe until checkout.

 

What ever you did worked for me!!  I was 0 for 4 until yesterday and I can't think of a better start to the 2020 RLC summer!

 

THANKS

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kodokmetalik

Posted

I like the new system....because this time I got the car LOL

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salem_refrig

Posted

I dropped the ball on Membership... so maybe next year.

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